Refund & Cancellation Policy

1. How payment works

All Flip Axis LLC (“Flip Axis”, “we”, “us”) services are paid upfront, in full, in US dollars through our secure checkout (Stripe or Whop) or a custom payment link we send you. We do not work on profit-split, revenue-share or commission arrangements. This policy explains when you can cancel and when you can receive a refund. It forms part of our Terms & Conditions.

2. At a glance

3. Cancellations

You can cancel your order until your first listing goes live on eBay:

• Before we start work (before onboarding and product research begin): you receive a 100% refund.
• After product research has started, but before any listing is published: you receive an 80% refund. The remaining 20% covers research already completed.
• Once your first listing is live: the order can no longer be cancelled, and refunds are only available under the First Sale Guarantee, VeRO suspension protection or delivery-delay rules below.

To cancel, email contact@flipaxis.agency or message us on WhatsApp with your name and order details. The time we receive your message decides which of the above applies.

4. Handover (“Day 0”)

Your project is complete when your listings are live and we send you a handover message by WhatsApp or email. The date of that message is Day 0. The revision period, the First Sale Guarantee and VeRO suspension protection are all counted from Day 0.

5. Free revision (Basic and Premium)

Within 14 days of handover, we carry out one revision of all listings that have not received views or traffic, at no extra cost. The Starter plan does not include revisions.

6. First Sale Guarantee (Basic and Premium)

We guarantee that your store makes its first eBay sale within 14 days of handover. Here is how it works:

• Day 0: we hand over your store.
• Days 1–7: your listings run.
• No sale in the first 7 days? We revise every listing that hasn’t had views or traffic, for free.
• Days 8–14: your revised listings run for a second week.
• Still no sale by the end of Day 14? You can request a refund of 100% of the Flip Axis service fee you paid.

How to request a guarantee refund

Email contact@flipaxis.agency within 3 days after Day 14 with your order details and proof that your store made no sales between Day 0 and Day 14 (for example, a screenshot of your eBay Seller Hub orders or sales summary covering those dates). Requests received after this 3-day window are not eligible.

When the guarantee is fulfilled

The guarantee covers a first sale only. If your store makes any sale of any amount within the 14 days, the guarantee is fulfilled and no refund is due. We do not guarantee any level of revenue or profit.

What cancels the guarantee

The guarantee no longer applies if, during the 14 days, you:

• edit, end or reprice the listings we created;
• pause, cancel or downgrade your AutoDS or Yaballe subscription;
• let the funding source used to fulfill orders fail or run out;
• put your eBay store on vacation mode or otherwise stop selling; or
• cause your eBay account to be restricted through your own actions.

7. VeRO suspension protection (all plans)

If, within 30 days of handover, eBay suspends your account because of a VeRO (Verified Rights Owner) or intellectual-property report on a listing that Flip Axis created, we refund 100% of the Flip Axis service fee you paid for that project. To request it, email us a copy of eBay’s notice that names the listing.

We take responsibility for VeRO suspensions caused by our listings only. We cannot refund suspensions, holds or restrictions for any other reason, including:

• seller performance, late shipments, defects, returns or buyer complaints;
• identity, payment or bank verification, or linked or previously suspended accounts;
• selling limits or account holds set by eBay;
• enforcement of eBay’s policies that is not caused by a VeRO report on a listing we created, including its drop shipping and product sourcing rules; or
• listings you created, edited or relisted yourself.

8. Delivery delays

Our estimated delivery time is 3–5 business days from when we receive your payment and everything we need from you (such as account access and your market preferences). We may extend delivery to protect quality, and we will tell you by WhatsApp or email if we do. If your delivery goes past 15 business days, you may cancel for a 100% refund. Time spent waiting for information or access from you, or for eBay selling-limit increases, verification or account holds, does not count toward the 15 business days.

9. Monthly store management

Monthly account management is quoted individually and billed monthly in advance through a custom payment link. You can cancel at any time before your next billing date and you will not be charged again. The current month is not refundable once work for that month has started.

10. Upgrades

If you upgrade to a higher plan, the amount you paid for your original plan is credited toward the upgraded plan. Credits are not refundable as cash.

11. What we cannot refund

Refunds cover the Flip Axis service fee only. We never collect, and cannot refund, third-party costs such as eBay seller fees, AutoDS or Yaballe subscriptions, supplier or product purchases, advertising spend, or payment-processor fees charged to you by your bank.

12. How refunds are paid

Once we approve a refund, we send it to your original payment method through Stripe or Whop within 5–10 business days. Your bank or card issuer may take a few additional days to show it. We reply to every refund or cancellation request within 2 business days.

13. Chargebacks

If something has gone wrong, please contact us first — we resolve most issues within a day. If a chargeback or payment dispute is opened for a service we delivered under these terms, we will share the relevant records with the payment provider, including your order, our handover message and our communications with you.

14. Contact us

Send cancellation and refund requests to: