Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (“Terms”) are an agreement between you and Flip Axis LLC, a Colorado limited liability company with its registered business address at 1500 N Grant St STE 11729, Denver, CO 80203, USA (“Flip Axis”, “we”, “us”). They apply to your use of flipaxis.agency and to every service you buy from us. By placing an order, paying an invoice or using our services, you agree to these Terms, our Refund Policy, our Privacy Policy and our Earnings Disclaimer.

2. Who can use our services

You must be at least 18 years old and able to enter into a binding contract. If you buy on behalf of a business, you confirm that you have authority to bind that business to these Terms.

3. Our services

We provide done-for-you eBay store services, which may include eBay account and storefront setup, product research, creating SEO-optimized listings, setting up AutoDS and Yaballe automation, configuring eBay campaigns, and ongoing monthly store management. What is included in each plan is described on our Pricing page at the time you order. Custom and monthly services are defined in the quote or message we agree with you before payment.

Flip Axis is an independent service provider. We are not affiliated with, endorsed by or sponsored by eBay, Amazon, AutoDS, Yaballe or any other platform or supplier. All trademarks belong to their owners.

4. Prices and payment

• Prices are shown in US dollars. Our current one-time plans are Starter ($99), Basic ($349) and Premium ($1,999).
• All services are paid upfront and in full before work begins, through Stripe, Whop or a custom payment link we send you. We do not work on profit-split, revenue-share or commission arrangements.
• Monthly store management is quoted individually (usually around $250 per month, depending on the work required) and billed monthly in advance.
• We may change our prices at any time, but changes never affect an order you have already paid for.
• You are responsible for any taxes, currency-conversion charges or bank fees that apply to your payment.

5. Third-party platforms and costs

Your store runs on platforms we do not own or control, including eBay, AutoDS, Yaballe and your suppliers. You are responsible for paying their fees and subscriptions, for funding the purchases needed to fulfill your orders, and for any advertising spend. These platforms can change their rules, fees, features or availability at any time, and we are not responsible for their decisions or for changes that affect your store.

6. Your accounts and your responsibilities

You remain the owner and operator of your eBay store and all connected accounts. You agree to:

• give us accurate information and timely access to the accounts we need to deliver the service;
• comply with eBay’s User Agreement and all of its policies (including its drop shipping, product sourcing, item location and VeRO policies), as well as the laws that apply to your business, including tax and consumer-protection laws;
• keep your AutoDS and Yaballe subscriptions and your order funding source active;
• handle buyer communication, returns and customer service for your store, unless we have agreed in writing to do this as part of monthly management; and
• not edit, end or reprice our listings during the 14-day guarantee period if you want the First Sale Guarantee to apply.

7. Account access and security

To deliver our services you may share login details or grant access to your eBay, AutoDS, Yaballe and related accounts. We store login details in a password manager, limit access to the team members working on your store, use them only to perform the services you have ordered, and delete them within 30 days after your project ends (or after your monthly management ends). We recommend that you change your passwords after handover. More detail is in our Privacy Policy.

8. Delivery timelines

Our estimated delivery time is 3–5 business days from when we receive your payment and everything we need from you. Larger plans may take longer because of eBay selling limits. Timelines are estimates, not guarantees. We may extend delivery to protect quality and will tell you by WhatsApp or email if we do. If delivery goes past 15 business days (not counting time spent waiting on you or on eBay), you may cancel for a full refund, as set out in our Refund Policy.

9. Handover and completion

Your project is complete when your listings are live and we send you a handover message by WhatsApp or email. The date of that message (“Day 0”) starts your revision period, your First Sale Guarantee and your VeRO suspension protection.

10. Revisions

Basic and Premium plans include one revision, within 14 days of handover, of all listings that have not received views or traffic. The Starter plan does not include revisions. Additional work outside your plan can be quoted separately.

11. First Sale Guarantee, cancellations and refunds

Basic and Premium plans include our First Sale Guarantee. All plans include VeRO suspension protection for 30 days after handover. Cancellations and refunds are handled exactly as described in our Refund & Cancellation Policy, which forms part of these Terms.

12. No guarantee of income

We do not promise or guarantee any level of sales, revenue or profit. Results shown on our website come from individual client stores and are not typical. Your results depend on many factors outside our control. Please read our Earnings Disclaimer before you buy.

13. Monthly store management

Monthly management is provided under the scope we agree with you before payment. It is billed monthly in advance. You may cancel at any time before your next billing date; the current month is not refundable once work for that month has started. We may end monthly management with 7 days’ notice, in which case we refund any prepaid days we have not worked.

14. Content, listings and testimonials

Listings, titles and descriptions we create for your store are yours to use in that store once you have paid in full. Our website, branding, processes, templates and materials remain our property. We will only share your results, screenshots or testimonials publicly with your consent, and we blur your name and store ID unless you agree otherwise.

15. Acceptable use

You may not use our services to sell counterfeit, illegal, prohibited or infringing goods, to mislead buyers, or to break any law or platform rule. We may refuse or stop work, without a refund for work already completed, if you ask us to do any of these things or if you are abusive toward our team.

16. Chargebacks

If you have a problem with an order, please contact us first so we can resolve it. If you open a chargeback or payment dispute for a service we delivered under these Terms, we may provide your order details, our handover message and our communications with you to the payment provider, and we may pause any ongoing services while the dispute is open.

17. Limitation of liability

To the fullest extent permitted by law: our services are provided “as is” and “as available”; we are not liable for any indirect, incidental, special or consequential loss, or for lost profits, lost sales, lost data or loss of business; we are not liable for actions taken by eBay, AutoDS, Yaballe, suppliers, payment providers or other third parties, except where our Refund Policy expressly says we will refund you; and our total liability for any claim relating to a service is limited to the amount you paid us for that service. Nothing in these Terms limits liability that cannot be limited by law.

18. Indemnity

You agree to cover any claims, losses or costs (including reasonable legal fees) that arise from your breach of these Terms, your breach of eBay’s or another platform’s rules, or the products you sell.

19. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-law rules. If a dispute arises, you agree to contact us first at contact@flipaxis.agency, and we will both try in good faith to resolve it within 30 days. If it is not resolved, the dispute will be brought exclusively in the state or federal courts located in Denver, Colorado, and both parties consent to the jurisdiction of those courts. Nothing here prevents either party from using a small-claims court where it has jurisdiction.

20. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. Changes apply to orders placed after the update; orders you have already paid for stay under the Terms that applied when you paid.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. These Terms, together with the policies linked above and any written quote we agree with you, are the entire agreement between you and Flip Axis for our services.

22. Contact us